This Policy sets out the following:
- About Lennon Performance Products Ltd (LPP Ltd)
- What information we collect
- Our website and cookies
- Keeping your information safe
- International transfers
- Your rights
- Updates to this Policy
1. About Lennon Performance Products Ltd (and how to contact us)
LPP Ltd was established in 2014. We design and develop sails for many different classes, produce high quality sailing apparel and are in the final development stages of producing boats for the International Moth class.
2. What information we collect
LPP Ltd holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made and will process financial information to take payment for that order. Customers are also given the opportunity to join a mailing list. This is optional and can be done when placing an order or through a link on the website. All newsletters and e-mails sent will include instructions on how to remove yourself from the mailing list.You should note that LPP Ltd will not sell its database of emails to a third party and all data is collected lawfully.
How we use your information
We will only use your information with your consent, or because we need to in order to:
- process the fulfilment of orders
- comply with a legal duty
- for our own (or a third party’s) lawful interests, provided your rights don’t override these
In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping).
We will never sell or trade your personal information. We do share information with our suppliers.
We do not collect or process sensitive personal information about our customers (such as information about someone’s health or beliefs).
We collect information about individual customers in order to fulfil orders. This information will include:
- basic personal information and contact details
- information about the products they’ve ordered
- financial data (such as credit/debit card details) which we require to process payments.
4. Our website and cookies
We don’t collect or process personal information about visitors to our website unless they choose to provide information (such as when signing up to a mailing list).
We may collect non-personal information about visitors to our website as this helps us optimise and improve the website. This information might include your internet protocol address, the browser being used to connect to our site, the device (e.g. its operating system) and the connection type (e.g. the Internet service provider used). However, none of this information will directly identify you.
Cookies help us identify your device, performance of typical actions on this website or when you are logged in to specific secure zones. We use strictly necessary and functional cookies to enable you to move around the site and to provide basic features. Tracking and performance cookies are used to provide a better overall user experience. Below are the types of cookies present on our website:
Hyperlinks to other sites
We may contact you by email, telephone or post with information about products that might interest you (see ‘Marketing’ below), or to notify you of changes to our terms of business or this Policy.
If you are an existing customer, we’ll send you marketing communications about similar products or services that may be of interest, unless you have asked us not to or decide to unsubscribe.
We will only contact an individual personally with email marketing communications if that individual is an existing customer or if he or she has asked to receive marketing or enquired about a particular product.
Our marketing emails will always tell recipients why they are receiving that email and give them the option to unsubscribe.
We may keep written records of telephone conversations, as well as any transcripts and any written or electronic communication we have with you. These will be used for the purposes of administering any requests you have made.
You can unsubscribe from marketing at any time. You can do this by clicking the “unsubscribe” link on any of our emails, or by emailing firstname.lastname@example.org with details of your request. You can also contact us using these details if you wish to complain about a marketing communication you have received in error.
6. Keeping your information safe
We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to, or use or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means).
We cannot absolutely guarantee the security of the internet or external networks or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.
We only store personal information so long as it is required for the purpose(s) we collected it for (or for a related compatible purpose, such as keeping a record of a transaction). We regularly review what data we have and delete that which is no longer necessary.
If you believe that any information we are holding on you is incorrect or incomplete, please contact using the details set out in section 1.
8. International transfers
We use Adobe Business Catalyst, an email services platform based in the USA, to manage and send email communications. If you receive emails powered by Adobe, this may mean your information has been transferred to the USA. However, the Adobe group is certified under the EU-US Privacy Shield Scheme, meaning it has taken steps to ensure your information is adequately protected. If you would like to learn more about the Privacy Shield scheme and Adobe please visit https://www.privacyshield.gov/participant?id=a2zt0000000TNo9AAG&status=Active.
9. Your rights
We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:
(a) where data is processed on the basis of consent, the right to withdraw that consent
(b) the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal data
(c) from 25th May 2018, the right to have certain information provided to you in a portable electronic format (where technically feasible)
(d) the right to have inaccurate data rectified
(e) the right to object to your data being used for marketing or profiling, or on the basis of our or a third party’s legitimate interests
(f) the right to restrict how your personal information is used
(g) the right to be forgotten, which allows you to have your data erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using the information for a lawful reason)
If you would like further information on your rights or wish to exercise them, please contact us by writing to Lennon Performance Products Ltd, 55 Crown Street, Brentwood, Essex, CM14 4BD or via email: email@example.com.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.
10. Updates to this Policy
We may update this Policy at any time. When we do, we will post a notification on the main page of our website, revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
This policy was last updated December 2019.
Lennon Performance Products Ltd